Terms & Conditions
MAGIC MOMENTS TERMS & CONDITIONS
Before commencing a hire agreement with Magic Moments Event Hire please read the terms and conditions outlined below, as payment of your deposit/bond is taken as acceptance of these terms. If you have any questions regarding these please do not hesitate to contact us.
A bond of $50-$100 is required (depending on the item/s hired). This acts to secure your date and is refunded once all hire items have been returned undamaged and accounted for.
Final payment of all hire items is required to be made 7 days prior to delivery/pick up.
Payments can be made via direct deposit to our bank account or cash.
The hire period is generally for 24-48 hours however we can be flexible and provide options around your specific event and needs.
The Hirer will indemnify, keep indemnified and hold harmless Magic Moments, its subsidiaries and affiliates, the owners, officers, employees, volunteers and agents against any loss (however caused), claim, damage, suit, demand, cost, penalty or expense of any kind which they may suffer or incur associated with the hiring, use and transportation of all equipment or that may arise in association with this agreement.
The obligations in this clause survive the termination of this Agreement.
Magic Moments accepts no responsibility for any injuries, damages or losses occurred during the use of our hire items.
Products are to be utilised for their intended use only.
Special Note – Americana Chairs
The chairs are made of 100% resin and are weighted to hold up to 120kg each.
We clean all the items once they are returned, please put the chairs back in the covers provided and we take care of the rest!
Pickup is from Mooroolbark, delivery can be arranged. Please contact us for a quote.
We understand that even the best of plans will sometimes need to be changed, so please note our cancellation policy is as follows:
Cancellation of more than 14 days notice prior to the event - bond and hire cost refunded.
Cancellations with less than 14 days notice prior to the event - 100% of bond is retained, hire cost refunded.
Wet weather/change of mind cancellation - cancellations within 48 hours of your event, full bond and hire cost is retained.
All hire items are quality checked before they are delivered, if there is any damage/dissatisfaction please contact us immediately. You as the client are responsible for all the items hired and they must be stored and used accordingly.
Breakages and damage is rare, however on the occasion this occurs please inform us immediately. You as the client are responsible and agree to replace any lost, damaged or stolen items during your hire period. Items will be procured from Magic Moments suppliers to ensure consistency of product and quality standards.
GOLD CAKE STANDS
No sharp objects/cutting of cakes to be done on the cake stands. Your cake must be removed before it is cut to avoid any knife cuts/scratches.
HAND WASHING ONLY - please clean the cake stands with a soft, damp cloth. NO Chemicals /Abrashives are to be used to protect the delicate nature of these items.
In the event of a cake stand being damaged they will be replaced at the clients expense;
$100 for the 3 tiered stand, $90 for the 2 tiered and $60 each for the individual stands.
All jars are made of glass and will be treated with care. Cleaning will be carried out with a soft, damp cloth. Any breakages will be charged at $10 per jar.
LOVE LETTERS, WOODEN ARBOUR & CIRCULAR ARCH TERMS & CONDITIONS
A bond of $100 is required to secure your date. This is refunded once the letters, wooden arbour and circular arch are returned undamaged.
Payment in full is required a minimum of 7 prior to your event.
These terms and conditions must be citied and agree to prior to hiring.
Hire periods are for 24 hours (unless otherwise arranged)
If the items are damaged, they will be replaced at a cost of $500 per letter or in the case of the arbours $500 each.
Full delivery, set-up and pick-up is available for the wooden arbour and LOVE letters. Customer pickup is not available for these items, due to their large and bulky nature. Please contact us for a delivery price.
DIY is available for the white circular arch or we are happy to arrange delivery for an extra cost.
The letters, wooden arbour and circular arch must be placed on a dry, flat surface only.
The letters are only surface waterproof and must be placed undercover in the event of any rain.
Under no circumstances are the letters, arbour or arch to be stood, sat or leaned upon. Magic Moments accepts no responsibilities for any persons who do not adhere to this.
Cancellation policy. If a booking is cancelled within 7 days of the event, the bond will be forfeited.