Terms & Conditions
Before commencing a hire agreement with Magic Moments Event Hire please read the terms and conditions outlined below, as payment of your bond is taken as acceptance of these terms. If you have any questions regarding these please do not hesitate to contact us.
The Hire Company is Magic Moments Event Hire.
The Client refers to any individual or business hiring any items from the Hire Company.
Hire Items refer to all products, packaging and storage contacts supplied by the Hire Company.
A bond of $50+ is required (amount may vary depending on the item/s hired). This acts to secure your date/products and is refunded once all hire items have been returned undamaged and accounted for, this includes any packaging ie bubble wrap that the items were hired with. Bonds will be returned via Bank Transfer within 48 hours of good being received.
Your date will not be held without a bond being paid.
Products will not be held for your date without a bond being paid.
Final payment of all hire items is required to be made 7 days prior to delivery/pick up. Please note delivery times cannot be scheduled until full payment has been received.
Payments can be made via direct deposit to our bank account or cash.
The hire period is 24-48 hours (agreed at time of bookig) however we can be flexible and provide options around your specific event and needs.
Pick up and return of hire items must be booked by appointment, any collection/return outside this scheduled time with incur extra surcharges, at the rate of $50 per hour or full hire rate per day late.
The client will indemnify, keep indemnified and hold harmless Magic Moments Event Hire, its subsidiaries and affiliates, the owners, officers, employees, volunteers and agents against any loss (however caused), claim, damage, suit, demand, cost, penalty or expense of any kind which they may suffer or incur associated with the hiring, use and transportation of all equipment or that may arise in association with this agreement.
The obligations in this clause survive the termination of this Agreement.
Magic Moments Event Hire accepts no responsibility for any injuries, damages or losses occurred during the use of our hire items.
Products are to be utilised for their intended use only.
We understand that even the best of plans will sometimes need to be changed, so please note our cancellation policy is as follows:
Cancellations with 30 days notice prior to the event a full refund is provided (bond and any hire payment)
Cancellations with less than 14 days notice prior to the event - 100% of bond is retained by Magic Moments Event Hire, any hire payment is refunded
Cancellation with 7 days or less notice – 100% bond and hire payments are retained by Magic Moments Event Hire
COVID Cancellations – in the event of a cancellation as a result of a Lockdown/Partial Lockdown - a full refund is provided (bond and any hire payment)
All hire items are quality checked before they are delivered/picked up, if there is any damage/dissatisfaction please contact us immediately.
You as the client are responsible for all the items hired upon delivery or collection and they must be stored and used accordingly, until return.
All hire items require a level, solid ground to installation.
Failure to notify Magic Moments Event Hire of any damage within 2 hours of collection, deems the client responsible for any damage.
Breakages and damage are rare, however on the occasion this occurs please inform us immediately. You as the client are responsible and agree to replace any lost, damaged or stolen items during your hire period.
Items will be procured from Magic Moments Event Hire suppliers to ensure consistency of product and quality standards. Including any packing, storage boxes, bubble wrap etc. The Client agrees to return the items wrapped as they were hired out.
A list of the cost of replacement items can be presented upon request.
Hire items are not designed for exposed outdoor use, the client agrees to protect the hire products from weather elements – ie the items cannot be rained upon and must be bought undercover if rain occurs.
If the weather is forecast to be wet or very windy, the client must provide a wet weather plan, ie. A marquee or suitable inside Plan B option.
It is the hirers responsibility to offer a wet weather contingency plan.
Final Numbers for Party Hires – final numbers (ie number of chairs & tables) are required 2 weeks prior to your event. Under that 2 week period numbers can be added (subject to availability) but cannot be reduced.
Specific Product Hire Conditions
White Americana Chairs- the chairs are made of 100% resin and are weighted to hold up to 120kg each. Chairs must be wiped over and put back in covers provided prior to return/pick up.
Backdrops – all balloons, flowers and decoration (not provided by Magic Moments Event Hire) must be removed prior to pick up.
Cake Stands, Donut Boards & Candy Buffet- all items should be wiped down with a smooth, damp, cloth. No scourers or detergents should be used and do not wash under running water.
PICNIC HIRE TERMS & CONDITIONS
Our terms as outlined above in our terms & conditions apply, additional terms for picnic hire are listed below.
Picnic hires are for a 3 hour time frame, if you require extra time please contact us to arrange this, extra surcharges occur.
Someone must be there 60 minutes prior to your starting time to meet Magic Moments at the set up location. The hire items cannot be left unattended during or at the end of the event until a Magic Moments employee has arrived for pack up.
Hire items are not designed for wet weather conditions, it is the hirers responsibility to offer a wet weather contingency plan.
We do not offer a change of date or refund for bad weather if it is under 7 days prior to your event. You are welcome to change your venue to being inside, please note extra delivery charge may occur if the distance if further than the original site.
All items must be returned in the same condition they were supplied in. Stains to linen and hire items (ie cushions, rugs, etc) may result in professional cleaning charges.